Job Description
Join us as a Service Centre Operations Manager, focusing on exceptional customer service and effective team leadership. Build meaningful relationships while driving performance in your Service Centre.
As the Service Centre Operations Manager, you will handle day-to-day operations with a strong emphasis on customer engagement, dedicating approximately 90% of your time to client interactions. Your leadership will inspire your team, drive revenue growth, and foster employee development. Your hands-on approach will ensure both staff and customers thrive in a supportive environment.
Key Responsibilities:
• Ensure customer experiences reflect the centre's values and quality
• Discover ways to enhance customer value and promote sales
• Lead staff through effective performance management
• Establish clear team goals and foster collaboration
• Encourage a culture of continuous improvement
Requirements:
• 3 years of management or leadership experience preferred
• Ex...
As the Service Centre Operations Manager, you will handle day-to-day operations with a strong emphasis on customer engagement, dedicating approximately 90% of your time to client interactions. Your leadership will inspire your team, drive revenue growth, and foster employee development. Your hands-on approach will ensure both staff and customers thrive in a supportive environment.
Key Responsibilities:
• Ensure customer experiences reflect the centre's values and quality
• Discover ways to enhance customer value and promote sales
• Lead staff through effective performance management
• Establish clear team goals and foster collaboration
• Encourage a culture of continuous improvement
Requirements:
• 3 years of management or leadership experience preferred
• Ex...
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