Job Description
- Support overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance.
- Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency.
- Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
- Interact with other functions to setup and optimize the cross functional operational processes.
- Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs.
- Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
- Attend to customer queries, complaints/feedback pertaining to services, if required
- Act as a liaison between off-site supervisors/technicians and other departments.
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