Service Coordinator

Job Vacancy - Service Coordinator (Reactive & Repairs)

Due to continued growth and expansion we are on the look out for a Service Coordinator to join our service delivery team. The key responsibility of the role would be to coordinate and oversee the successful delivery of our reactive, quoted and defect repair work streams.

Service Coordinator (Reactive & Repairs) – Key responsibilities

• Management of engineer’s daily workload and route/job planning.
• Ensuring engineers are working in line with contractual (SLA) and diary requirements, i.e. on route, on site, performed.
• Management of defect repair and extra work calls received through to resolution including stock ordering and coordination and allocation to correct engineers, both in terms of skillset and geographical location.
• Advanced confirmation of all repair and extra work engineering appointments with customers.
• Submit Risk Assessment & Method St...