Job Description

Job Description

The Dispatch Service Coordinator is a multi-faceted role that supports the functions of our Service department by receiving, verifying, and entering Customer Work Orders into our various operating systems. The role will also conduct outreach to customers and 3rd party partners as part of work order scheduling process.

Job Responsibilities


General:

  • Based on extensive knowledge and experience, provide guidance to other employees to solve problems, answer questions, and research issues that may arise within the administrative function.
  • Recommend methods to improve operation processes, efficiency and service to both internal and external customers.
  • Serve as a resource for other departments on matters pertaining to functional area.
  • 1 Weekend per month On-Call 

    • Customer Service:

  • Daily management of Customer Work Order inbox 
  • Resolve issues/questions from cus...

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