Service Delivery Manager

Must-Have Requirements . . . . . . . . .

• Extensive IT Service Delivery experience, with strong focus on EUC / Field Services
• Proven experience as a Service Delivery Manager or equivalent role in ASPAC region
• Strong customer relationship management experience with enterprise clients
• Hands-on experience managing multi-country teams in a matrix environment
• Solid understanding of ITIL / Service Management frameworks
• Demonstrated experience in vendor management and governance
• Strong skills in reporting, documentation, and executive communication
• Ability to drive transformations and continuous improvement initiatives
• Excellent stakeholder management, escalation handling, and problem-solving skills

Good-to-Have Requirements . . . . . . .

• Experience supporting pharmaceutical or life sciences clients across manufacturing, labs, and corporate sites Exposure t...