Service Desk Analyst

Service Desk Analyst

Experience: 1 to 5 Years

Location: Jamnagar

Mode: Work From Office.

Role Overview: The Level 1 Engineer will serve as the first point of contact for end users seeking technical assistance. This role focuses on troubleshooting computer hardware, software, and application issues while providing exceptional customer experience

Key Responsibilities:

Landscape highlights:

• Scope elements: Installation, configuration, break/fix, preventive maintenance, patching, antivirus management, backups/restoration, asset CMDB management, and SOP upkeep.
• Helpdesk: Telephonic/web-based, 24×7×365; single-window for all IT/MES requests; integration with e-helpdesk (MITS/other).

Scope summary

• MES End-User Compute L1/L2 Support (24×7×365)
• Field support for the full list of client/pri...