Job Description
The Service Desk Engineer provides frontline technical support to end users and customers. You'll handle incoming tickets, troubleshoot Windows/Mac issues, manage Microsoft 365 and basic network requests, and escalate appropriately when an issue needs deeper engineering work. The goal is simple: restore service quickly, document clearly, and prevent repeat problems.
Key responsibilities
• Serve as Tier 1–Tier 2 support via ticketing system, phone, email, and remote tools
• Troubleshoot and resolve issues related to Windows, macOS, printers, mobile devices, and common business applications
• Administer user accounts and access (onboarding/offboarding, password resets, MFA, group memberships)
• Support Microsoft 365: Exchange/Outlook, Teams, SharePoint/OneDrive, licensing, mailbox permissions
• Basic Active Directory/Azure AD tasks (users/groups, basic GPO awareness, device join, conditional access awareness)
• Endpoint support: troubleshooting, patching support, AV/...
Key responsibilities
• Serve as Tier 1–Tier 2 support via ticketing system, phone, email, and remote tools
• Troubleshoot and resolve issues related to Windows, macOS, printers, mobile devices, and common business applications
• Administer user accounts and access (onboarding/offboarding, password resets, MFA, group memberships)
• Support Microsoft 365: Exchange/Outlook, Teams, SharePoint/OneDrive, licensing, mailbox permissions
• Basic Active Directory/Azure AD tasks (users/groups, basic GPO awareness, device join, conditional access awareness)
• Endpoint support: troubleshooting, patching support, AV/...
Apply for this Position
Ready to join Confidential? Click the button below to submit your application.
Submit Application