Service Desk Technician Associate

Description

SAIC is seeking a Service Desk Technician II to serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.

Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities:

• Provide Tier I and Tier II technical support for hardware and software.


• Recommend system modifications to enhance the usability of Information Systems and network resources.


• Route and escalate requests to Tier III and other teams for quick customer issue resolution.


• May work alongside network services, ...