Job Description

Job Description

The Service Desk Technician provides first-line technical support for all VFX artists and production teams, both in-studio and remotely. They are responsible for installing and configuring workstations, troubleshooting hardware and software issues, supporting the continuity of creative operations, and maintaining a stable and high-performing work environment.
This role requires a strong understanding of the technical needs in VFX environments (Windows/Linux/macOS, artistic pipelines, specialized tools), the ability to effectively prioritize tasks, and excellent customer service skills.

Key Responsibilities

Technical Support

  • Provide Level 1–2 technical support (workstations, network, peripherals, internal tools access, software licensing).
  • Diagnose and resolve incidents quickly to minimize impact on VFX production.
  • Document tickets in the ITSM system, record unique solutions, track SLAs, and esca...

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