Service Implementation Specialist

Service Implementation Specialist (Singapore)

Sinch is a global Communication Platform company that enables businesses to reach customers through mobile messaging, email, voice, and video.

Scope of the Role & Responsibilities

The Service Implementation Specialist is part of the Global Service Implementation team, responsible for delivering and provisioning mobile messaging services for Sinch clients and partners worldwide.

The role supports implementations in various regions and works closely with Sales, Product, Support, and external telecom operators.

• Managing operator and provisioning processes for SMS and Rich Messaging services.
• Owning internal processes related to inbound numbers, sender registrations, and service configurations.
• Coordinating requirements and changes with internal stakeholders and external carriers.
• Maintaining accurate documentation of provisioned services and configurations. <...