Service Management Analyst at Payments Canada

Become integral to Payments Canada’s ITSM Practices team as a Service Management Analyst, enhancing operations and exceeding industry standards. Contribute to a hybrid work culture focused on innovation and collaboration.
Payments Canada, a non-profit organization, seeks a skilled Service Management Analyst. This role involves executing key ITSM functions, including technical support and process management. With a focus on collaboration, you will engage in project management, delivering solutions while maintaining relationships with clients and external service providers.
Key Responsibilities:
• Execute ITSM functions and technical support services
• Participate in project teams with internal staff and consultants
• Collaborate with leadership on project advancement
• Identify client needs for improved ITSM practices
• Analyze data trends and enhance service delivery
Requirements:
• Post-secondary education in a related field
• Minimum three years of servi...