Job Description

Globe Telecom, Inc. is seeking a Service Operations Engineer – SME (L2 Resolver) based in Cebu City. This role involves providing advanced technical support for key products like Kafka and cloud platforms, mentoring frontline support engineers, and collaborating with various teams for issues and escalations.

The ideal candidate has 3-5 years of experience in technical support with a solid background in Linux, Kubernetes, and cloud environments. Certifications such as Confluent Kafka or AWS/Azure are preferred.

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