Job Description

Customer Experience & Quality Lead

Location: Dublin 15

About the Role

An exciting opportunity has arisen for an experienced Customer Experience & Quality Lead to join a growing and customer-focused organisation.

This senior leadership role is responsible for driving customer experience, quality standards and cross-functional alignment across the business.

The role is ideally suited to a commercially aware leader with strong communication, organisational and people management skills who can drive proactive customer ownership and operational excellence.

Key Responsibilities

Customer Experience Leadership

  • Lead and manage the Customer Service and Quality teams.
  • Champion a customer-centric culture across the organisation.
  • Drive a seamless and joined-up customer experience across all touchpoints.
  • Support strong customer engagement and operational executi...

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