Service Operations Specialist (2)

Your mission

The Service Operations Specialist is responsible for ensuring the stability, reliability, and continual improvement of IT services through effective operational processes. This role focuses on Major Incident, Incident, Problem, Change, and Knowledge Management, acting as a key link between technical teams and our customers. You’ll work alongside a team of other Service Operations Specialists, and work closely with a number of colleagues to foster a service-oriented culture.

Key Responsibilities

Major Incident Management

• Act as a Major Incident Manager when required, coordinating the end-to-end response to service outages and degradation
• Lead Major Incident bridge calls, ensuring clear communication, ownership and timely resolution
• Provide regular status updates to customers and IT stakeholders during Major Incidents
• Produce post-Major Incident reporting and chair related review calls, ensuring ...