Service Support Engineer

Service Support Engineer role at GEA Group

Responsibilities / Tasks

• Assist service sales in preparing costings and proposals for project-based work, field service jobs and SLAs. Act as sales lead for field service quotation when required.
• Support front-line sales with follow-up and customer communication when necessary. Occasional site survey / site work is expected.
• Raise 2nd-level technical support tickets when required.
• Prepare Method Statements and Risk Assessments for field service and site installation jobs.
• Track and manage Field Service Engineers’ schedule to ensure all on-site work is completed according to customer requirements and company budget.
• Coordinate with spare parts and logistics team to ensure parts are delivered to sites on time for service jobs.
• Consolidate service reports and timesheets for invoice submission.
• Process warranty claims for field servi...