Job Description
Responsibilities
- Provide technical support for airport passenger processing systems, computers, and associated networks; troubleshoot and repair computers and peripherals, and assist in diagnosing failed equipment.
- Ensure operational IT infrastructure is maintained to the highest standards, guaranteeing system reliability and efficiency.
- Collaborate with IT colleagues and vendors to develop and refine IT system support strategies, ensuring systems run optimally 100% of the time.
- Monitor various systems, assist users and technicians with applications, and ensure system security and backup processes are completed.
- Perform rotating shift work in a 24/7/365 environment as required.
- Provide hands‑on support in a face‑to‑face customer environment, delivering timely resolutions and outstanding service.
- Ensure incidents at airline counters are resolved within relevant SLAs, maintaining high customer satisfaction.
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