Job Description

Role Overview:

We are hiring an experienced SRE leader to manage a global Incident Management team and drive operational excellence for this engagement. The role involves leading teams, handling complex incidents, and improving overall incident response strategy.

Key Responsibilities:

  • Lead and mentor a team of SRE engineers (Level 7 ICs)
  • Own end-to-end incident management operations across regions
  • Establish and drive incident response processes and governance
  • Ensure effective 16x7 delivery model across geographies
  • Act as escalation point for critical incidents and stakeholder communication
  • Drive continuous improvements in MTTM and operational efficiency
  • Lead process enhancements, SOP creation, and knowledge transfer planning

Required Skills:

  • Strong experience in SRE / Incident Management leadership
  • Proven a...

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