Site Support Technician

Description

PC Support

•Deliverables

o Monitor track all Incidents across all SNOW queues for North America.

o Diagnose and resolve incidents using documented procedures to perform responsibilities

o Monday – Friday 8 hour day onsite technical support (On-call and off hours when needed)

o New hire hardware setup and implementation

o Test assets to ensure proper functionality

o Install, repair, and conduct preventative maintenance of all MARS laptops and desktops across North America

o Dell warranty managementcoordinating with Dell for replacement hardware

Asset Management

Objective: To monitor and manage assets (laptops, printers and peripherals) that support day to day operations supporting NA SITS sites.

Deliverables

• Inventory of Windows based assets and peripherals

• Updating Hardware Asset Management

• Windows based assets

• Depot - Per Segment/Site asset tracking

• Ass...