Job Description
Software Support Analyst
Milton Keynes
Up to £40,000 per annum plus bonus
VIQU are currently working with an established software organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams.
Due to this, they are hiring a second line software support analyst to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform.
Job duties of the Software Support Analyst
Provide second line software support to key customers.
Utilise SQL to support customers, rectify data issues and identify root causes.
Help to support patching, testing, software updates and cloning.
Troubleshoot issues with SQL Server and Azure.
Communicate with key customers within a timely manner.
Conduct root cause analysis, and document support investigations.
Experience required for the Software Support Analyst
Previous ...
Milton Keynes
Up to £40,000 per annum plus bonus
VIQU are currently working with an established software organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams.
Due to this, they are hiring a second line software support analyst to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform.
Job duties of the Software Support Analyst
Provide second line software support to key customers.
Utilise SQL to support customers, rectify data issues and identify root causes.
Help to support patching, testing, software updates and cloning.
Troubleshoot issues with SQL Server and Azure.
Communicate with key customers within a timely manner.
Conduct root cause analysis, and document support investigations.
Experience required for the Software Support Analyst
Previous ...
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