Job Description
About the Role
To provide remote-based technical support (phone/email/remote desktop) to resolve incidents and problems logged by end-user customers, partners, and IT integrators across Canon's software solutions portfolio. Working in accordance with defined service levels and managing stakeholder commitments to provide enterprise level software/application support.
Essential Duties
Review incident and mark-up missing/incorrect data such as priority, entitlement, product, issue type. Ensure incidents are aligned to correct resolver groups.Manage and resolve incidents / problems related to software functionality, installation, configuration, and usage.Diagnose and resolve software problems by analysing log files, error messages, and user-reported issues. Document issues, create workarounds, and escalate complex issues to Senior Software Support Specialists.Manage and prioritise assigned inci...
Apply for this Position
Ready to join Canon? Click the button below to submit your application.
Submit Application