Job Description

The successful candidate will be responsible for deploying, maintaining, troubleshooting, and supporting specialised software solutions in customer environments. The role includes both remote and on-site support, software upgrades, database maintenance, technical training, and collaboration with internal development teams.

Key Responsibilities:
  • Technical Responsibilities:
    • Deploy and configure proprietary software and databases at new customer sites
    • Upgrade and maintain existing software deployments
    • Troubleshoot and resolve customer software issues logged through the support desk
    • Provide technical support and guidance to field technicians
    • Diagnose communication issues involving TCP/IP and serial-connected devices
    • Generate and maintain SQL scripts for troubleshooting, upgrades, and reporting
    • Conduct technical training for internal teams and customers
    • A...

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