Software Support Technician

## Software Support TechnicianApplyremote type: Hybridlocations: Gillingham - United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R **Job Description**## What you'll do* Resolve customer queries through phone and chat, using non-technical language to guide them clearly and confidently as they navigate our software products.* Approach every interaction with empathy, listening carefully and reassuring customers that you’re there to help.* Encourage and support customer independence by sharing relevant help articles and explaining how to use self serve resources effectively. serve resources effectively.‐* Troubleshoot issues by gathering information, using available tools and documentation and applying logical problem solving to reach a resolution or clear next step.‐* Empower customers to understand the software so they can work more effectively* Maintain accurate, high quality notes to support smooth handovers and contribute to team knowledge. ‐quality...