Job Description

Experience : 4+ years

Location : Bengaluru

Notice Period : Immediate

Shifts : Rotational


Roles & Responsibilities:

  • Monitor infrastructure using SolarWinds (NPM, SAM, NCM, etc.)
  • Handle L2 level incidents, alerts, and service requests
  • Perform root cause analysis (RCA) for recurring issues
  • Troubleshoot network, server, and application performance issues
  • Configure and maintain SolarWinds modules and alerts
  • Work on escalation tickets from L1 team and provide resolution
  • Generate and analyze reports for system performance and availability
  • Ensure SLA compliance and timely resolution of incidents
  • Coordinate with L3 teams/vendors for complex issues
  • Perform basic patching, upgrades, and health checks of SolarWinds platform


Required Skills:

  • Hands-on experience with SolarWinds tools...

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