Solutions Architect

We are looking for an experienced Solutions Architect to own the end-to-end solution design and documentation for our Customer Experience Management (CXM), Trust & Safety (TnS), and/or Digital Experience (DX) portfolios. In this critical role, you will be the central point of coordination and accountability for solution integrity, driving successful outcomes across all sales motions, including new logos, growth, renewals, and change orders.

Key Responsibilities

• Provide expert consultation and definitive solution recommendations to directly address complex customer business challenges throughout the sales lifecycle.

• Deliver timely coordination and integration of all necessary inputs from cross-functional teams to construct comprehensive, customer-aligned solutions.

• Ensure precise documentation and final sign-off of all agreed-upon solution requirements, establishing the definitive blueprint for delivery.

  <...