Spanish QA & Training Analyst — Casablanca

TELUS Digital is looking for a Trainer/Quality Analyst to enhance agent performance and customer experience. This role involves delivering effective training sessions and conducting quality assurance audits across multiple channels including calls and emails.

The ideal candidate will have experience in training and a strong understanding of quality metrics. You will collaborate closely with operations leaders to ensure agents are equipped for success. Relocation package offered for candidates outside Casablanca.