Job Description
MCI is a fast‑growing tech‑enabled business services company with a strong call‑center footprint across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions to a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services.
A continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Mucha suerte!
Key Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Respond to customer inquiries via phone, email, and chat in both Spanish and English.
Understand customer needs and provide accurate, timely solutions.
Research internal systems to resolve issues and collaborate with other departments as needed.
Follow client‑specific processes, scripts, and complian...
A continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Mucha suerte!
Key Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency.
Respond to customer inquiries via phone, email, and chat in both Spanish and English.
Understand customer needs and provide accurate, timely solutions.
Research internal systems to resolve issues and collaborate with other departments as needed.
Follow client‑specific processes, scripts, and complian...
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