Job Description
Responsibilities
Work closely with a Solution Architect to deliver successful contact center solutions
Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
Provide technical details and solutions for functional User Stories
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Hands‑on development of a Solution Design, leveraging best practices and programming principles
Lead a development team in distributing tasks and performing code reviews
Deliver technical end‑user training and documentation
Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction
Required Skills
Experience with hands‑on programming (e.g., python, java, c#, .NET, Node.js)
Experience building integrations across multiple systems, REST APIs
Knowledge of JSON format a...
Work closely with a Solution Architect to deliver successful contact center solutions
Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
Provide technical details and solutions for functional User Stories
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Hands‑on development of a Solution Design, leveraging best practices and programming principles
Lead a development team in distributing tasks and performing code reviews
Deliver technical end‑user training and documentation
Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction
Required Skills
Experience with hands‑on programming (e.g., python, java, c#, .NET, Node.js)
Experience building integrations across multiple systems, REST APIs
Knowledge of JSON format a...
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