Job Description

Job Description

ROLE AND RESPONSIBILITIES:

  • Architecture: Define the strategic roadmap for hybrid cloud infrastructure.
  • Governance: Establish security, compliance, and operational standards across all platforms.
  • Mentorship: Guide, train, and mentor junior and senior engineers.
  • Vendor Management: Manage relationships with technology vendors.
  • Driving key KPI improvement month on month
  • Drive Knowledge Management , Process management, Client sign off
  • Drive Key initiatives, CSIP, Automations , Customer Value additions
  • Drive Ticket Reduction, Effort Reduction,
  • Lead Client discussion on Key initiatives driving and outcomes
  • Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
  • Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned
  • Understanding and adopting AI in...

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