Sr. Manager, Training and Quality for Manila (For Pooling)

Candidate Profile

• Must have at least 1 year experience as a Sr. Manager, Training & Quality
• Must be willing to work onsite in San Lazaro
• Effective communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to multi-task and meet timelines on deliverables
• Experience in handling healthcare program

What's in it for you

• ?Day 1 HM
• OCompetitive Compensatio
• nCareer Growt

hEssential Functions/Core Responsibilitie

• sMonitors, evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and emai
• lReports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource...