Job Description


JOB DESCRIPTION:
As a Staff Engineer - Technical Support, you will be pivotal in delivering Tier II and Tier III support to wireless customers. While the primary focus is on North America, support may extend globally. This role demands a combination of remote problem-solving expertise, occasional field visits, and cross-functional collaboration to ensure customer satisfaction and product excellence.

This is a hybrid role based in Richardson, Texas (Hybrid - days in office; subject to change based on company policy).

You will Excite Us If You:
  • Provide advanced troubleshooting and technical support via phone helpline, email, and ticketing system.
  • Address complex issues through remote sessions and, when necessary, on-site visits.
  • Maintain detailed records of customer issues, updates, and resolutions using CRM tools.
  • Work closely with internal technical support, services teams, and extended teams across functi...

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