Staff Tech, Customer Svc

Date Posted:

Country: Philippines

Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type: Hybrid

Primary Responsibilities

• Ability to communicate effectively and professionally with customers.
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded.
• Manage OE orders for Commercial Seating & Furniture, acting as the primary contact.
• Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems.
• Verify order details: part numbers, quantities, pricing, and shipping info.
• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues.
• Ensure all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely an...