Supervisor, Customer Care - Spanish Bilingual

Job Summary

This job leads a team, reviewing and coaching performance, quality, behavior, and attendance at individual and team levels. It involves driving change, supporting transitions, and empowering teammates to deliver great customer experiences. The role includes career coaching, setting clear goals, achieving KPIs, overseeing hiring, onboarding, talent movement, and training while leading 1:1 coaching and team learning activities.

Essential Responsibilities

• Coach and develop teammates through regular feedback, career guidance, and performance evaluations to maximize their potential.
• Set clear goals, monitor key metrics, and drive team performance to exceed organizational KPIs and customer expectations.
• Lead 1:1 coaching, team learning sessions, and stand‑ups, tailoring development to individual and team needs.
• Champion change, support teammates through transitions, and cultivate a resilient, high‑performing t...