Supervisor, Grid Technology Support

* Oversee the daily operation and maintenance of critical grid technology systems including, SCADA, OMS, DMS, GIS and other engineering software solutions* Lead, mentor, and supervise a team of Grid Technology Specialists, ensuring effective performance management and professional growth.* Provide technical expertise and guidance to resolve complex system issues* Manage the hiring process for full-time, summer students and contractors.* Foster a positive and collaborative work environment that encourages innovation and knowledge sharing.* Monitor ticket queues, prioritize requests and ensure adherence to established procedures and service level agreements.* Coordinate with project managers, SCADA projects field deployment and energization* Ensure the reliable performance of grid technologies, minimizing downtime and maximizing system efficiency.* Define and track key performance indicators (KPIs) for the team, identify areas for improvement, and implement strategies to enhance producti...