Job Description
Join Manulife as a Supervisor in Group Benefits Administration, where you will lead a passionate team to deliver exceptional service to clients and members. Focus on operational support, coaching, and fostering a collaborative environment.
In this role, you will guide the Group Benefits Member Operations team, ensuring effective day-to-day management and continuous service delivery improvement. Your abilities to develop strong relationships with stakeholders and your commitment to achieving service goals will be key to your success in this supervisory position.
Key Responsibilities:
• Lead operations and coach team members effectively
• Address escalated inquiries from clients and members
• Identify areas for improvement in service delivery
• Oversee planning and processes across teams
• Contribute to financial efficiency and productivity
Requirements:
• Proven leadership ability with strong ethical standards
• Experience with service-level agreements acro...
In this role, you will guide the Group Benefits Member Operations team, ensuring effective day-to-day management and continuous service delivery improvement. Your abilities to develop strong relationships with stakeholders and your commitment to achieving service goals will be key to your success in this supervisory position.
Key Responsibilities:
• Lead operations and coach team members effectively
• Address escalated inquiries from clients and members
• Identify areas for improvement in service delivery
• Oversee planning and processes across teams
• Contribute to financial efficiency and productivity
Requirements:
• Proven leadership ability with strong ethical standards
• Experience with service-level agreements acro...
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