Supervisor IT End User Services

Key Responsibilities
- Supervise and coordinate the daily activities of End User Services Analysts, ensuring timely resolution of service desk tickets and hardware/software issues.
- Monitor and report on team performance metrics, identifying trends and implementing corrective actions as needed.
- Support implementation of standard operating procedures (SOPs) for onboarding/offboarding, PC deployment/reclamation, and other end-user support processes.
- Serve as the first point of escalation for complex technical issues and ensure appropriate resolution paths.
- Assist in managing vendor relationships related to end-user equipment and services.
- Participate in IT project rollouts, providing hands-on support and coordinating analyst involvement.
- Conduct regular team check-ins, performance reviews, and development planning.
- Promote Vertiv Operating System (VOS) principles to drive continuous improvement and operational excellence.
- Ensure compliance with c...