Support Coordinator

What you will do

Support is here to provide solutions to problems faced by our community (customers, partners, suppliers), learn from these, and help Tiqets create solutions to avoid them happening again.

Support Coordinators are responsible for monitoring tasks carried out by the First Line and for executing tasks within the Second Line of Support, such as escalation handling, issue resolution, back office administration, and customer feedback management.

As a Support Coordinator, your goal is to maintain a high and consistent level of support across the internationally oriented support team. You will be working closely with colleagues within the department and with our team in India by actively assisting the first tier in helping answer questions from the consumer or distribution partners. You will need to build bridges and represent the voice of the users in all of your interactions. In addition, operational support work is also part of the...