Support Engineer

This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person global company running.

You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools and support its company-wide Claude and MCP deployment.

Responsibilities:

• Manage the IT helpdesk queue — resolve, close, or escalate with clear ownership; no tickets left hanging
• Run onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setup
• Administer macOS fleet via Jamf Pro — device enrollment, policy deployment, Jamf Connect, software management
• Manage Okta: user lifecycle, MFA, end user troubleshooting
• Own Google...