Job Description

Make an Impact by:


  • Responsible for the installation and daily operations support for facility management of client 
    platforms to meet agreed business needs & service levels.

  • Perform troubleshooting for client platform related problems

  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of 
    incidents escalated.

  • Provide timely status updates to relevant parties.

  • Perform service request related to client platforms.

  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties

  • Involve in client platform implementation/upgrade project.

  • Perform Desktop Support services to users

  • This includes receiving, prioritizing, documenting and actively resolving end user help 
    requests and escalating incidents when necessary to maintain customer satisfacti...

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