Job Description
Elevate user support experiences as a Machine Learning Engineer with the company. Contribute to ML models that enhance self-service support while collaborating with cross-functional teams.
You will join the Support Experience engineering organization dedicated to improving user assistance. This role requires expertise in developing and deploying robust ML models, particularly focusing on natural language processing and conversational agents. You will leverage your deep applied LLM knowledge to influence architecture and build effective solutions.
Key Responsibilities:
• Design and implement advanced ML and large-scale systems
• Develop contextual conversation models for support scenarios
• Create pipelines for effective model training and evaluation
• Implement features to enhance support agent efficiency
• Collaborate on AI-driven support features and improvements
Requirements:
• Bachelor's Degree in ML/AI or related field
• 3+ years in AI/ML with product...
You will join the Support Experience engineering organization dedicated to improving user assistance. This role requires expertise in developing and deploying robust ML models, particularly focusing on natural language processing and conversational agents. You will leverage your deep applied LLM knowledge to influence architecture and build effective solutions.
Key Responsibilities:
• Design and implement advanced ML and large-scale systems
• Develop contextual conversation models for support scenarios
• Create pipelines for effective model training and evaluation
• Implement features to enhance support agent efficiency
• Collaborate on AI-driven support features and improvements
Requirements:
• Bachelor's Degree in ML/AI or related field
• 3+ years in AI/ML with product...
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