Job Description
The Support Operations Analyst owns the Policy Engine-the logic layer that determines resolution options across AC3 and self-service channels globally. This role ensures every policy update is accurate, safe, and delivered on time.
As the domain expert in concession policy logic and workflows, you will own policy changes from intake through deployment. You will manage the bug ticket queue, prioritizing fixes based on customer impact and business criticality. The role requires conducting deep policy logic analysis from identifying automation gaps to investigating fraud patterns while ensuring the system operates efficiently and securely.
You will control permissions access and maintain system security, balancing operational needs with risk management. During Office Hours, you will support stakeholders across the organization, resolving issues and providing guidance on policy logic and system capabilities. The role demands driving cross-functional initiatives with teams...
As the domain expert in concession policy logic and workflows, you will own policy changes from intake through deployment. You will manage the bug ticket queue, prioritizing fixes based on customer impact and business criticality. The role requires conducting deep policy logic analysis from identifying automation gaps to investigating fraud patterns while ensuring the system operates efficiently and securely.
You will control permissions access and maintain system security, balancing operational needs with risk management. During Office Hours, you will support stakeholders across the organization, resolving issues and providing guidance on policy logic and system capabilities. The role demands driving cross-functional initiatives with teams...
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