Support Technician Marketplace / Central Support (Sevilla)

Role Overview

Central Support agent for the Veepee Group marketplace channel, supporting European activities by managing daily technical support tickets.

Responsibilities

• Provide fast and useful support to marketplace teams and connected sellers by managing, categorizing, and solving tickets via FreshDesk.
• Communicate issues and bugs to marketplace teams.
• Liaise with product owners, product teams, and external partners toescalate risks, issues and challenges for tool improvement.
• Create and manage reports and analysis.

Qualifications

• 2+ years of technical support experience.
• Knowledge of marketplace/API tools, MS Office (Excel/OpenOffice), and web tools.
• Database comprehension and IT skills.
• Detailed knowledge of marketplace flows.
• Proficiency in English and French; Italian and/or Spanish a plus.
• Excellent communication, organization, and problem‑solvi...