Job Description

Job Title: Systems Administrator

Location: Toronto, ON (Onsite)

Duration: 6+ Months (with possible extension)

Pay Rate: CAD $50 -$60 per hour


Must Have:

  • Diagnose and resolve complex application development issues.
  • Experience with contact center solutions: Amazon Connect (primary), Computer Talk (Ice bar – secondary), NICE - workforce management applications (preferred).
  • Ability to quickly learn business processes, IT systems, and program domains.
  • Perform software upgrades, patches, and system changes; monitor workloads to ensure optimal resource utilization.

Nice to Have:

  • Familiarity with Public Sector / OPS IT Service Management frameworks.
  • Willingness to learn new contact center technologies.


Experience & Skills

Knowledge:

  • Strong technical expertise across areas s...

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