System Analyst

Key Responsibilities

• Manage and direct the day-to-day operations of IT services

• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services

• Manage change request, service request and production support issues and ensure service levels are met

• Review system designs and technical specifications to ensure all requirements are captured to meet system objectives

• Review post production issues and identify root cause and work with vendors on preventive measures

• Plan, execute and support system implementation, software/hardware upgrades and security patches

• Manage the verification of software patches and upgrades for applications

• Measure, monitor and continuously improve performances of IT services

What we are looking for

• Bachelor or highe...