System Analyst

Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you.

Responsibilities

• Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool.
• Troubleshooting and resolving single customer issues with Windows.
• Supporting Microsoft Office, Exchange, VPN, SharePoint, and user client hardware, mobile devices, user accounts and permissions.
• Using remote administration tools to resolve issues on desktops, laptops, and printers.
• Update policies, procedures, and documentation relevant to project or operation.
• Ensure compliance with standards, policies, and processes.
• Ensure all asset and inventory are up to date and accurate in system.
• Follow KPI defined by company and team leader.

Qualifications

• A minimum of 3 years of desk s...