Job Description

Key Responsibilities
  • Perform log analysis and root cause analysis using tools like Splunk
  • Troubleshoot API integrations with local carriers such as iPhone activation flows
  • Work with dependent platform teams to resolve upstream and downstream issues
  • Provide L1 L2 L3 production support and incident management
  • Communicate effectively with Japanese speaking stakeholders through email tickets calls and war rooms
  • Collaborate with APAC teams in Singapore and India
  • Create technical documentation and runbooks
  • Contribute to automation initiatives including identifying repetitive tasks and building simple tools to improve efficiency
Required Skills and Experience
  • 4 plus years of experience as a Systems Engineer Production Support Engineer or Application Support Engineer
  • Strong experience with Java based applications SQL Splunk or similar tools and debugging APIs and distr...

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