Job Description

Main duties and responsibilities

  • Provide 2nd level support for the Global Blue set of Issuing Solutions.
  • Assist Project Managers in communication, organization and planning for Japan and issuing related projects
  • Work closely with internal and external partners to identify root case of issues, and actively participate in/drive problem management activities
  • Serve as a bridge between the Central team and Local IT in terms of technology, culture and communication.
  • Coordinate with Central and Local teams to prioritize incidents and escalate critical issues
  • Provide procedures, check lists and other documents for GBT Service Center (1st level support) and other stakeholders
  • Proactively cultivate good relationships with Business Units and other stakeholders to ensure flawless and transparent communication channels
  • Maintain effective communication channels with all parties involved
  • Leverage operational management tools (S...

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