Systems Operations Engineer 1

Job Description - System Operations Engineer (Production Support / Technology Operations Analyst - P1) Location: Charlotte, NC (Onsite) Contract: 12 months (possible extension/conversion) Job ID: 176622 Role Overview The System Operations Engineer (P1) is responsible for 24/7 production support in a high-availability banking environment. This role supports consumer-facing and internal applications by monitoring systems, troubleshooting incidents, resolving production issues, and coordinating with support and engineering teams. This is an advanced production support role, not a basic help desk position. Key Responsibilities Monitor applications, infrastructure, dashboards, and alerts in a Mission Control / Command Center environment Identify and troubleshoot production incidents before customer impact occurs Use ServiceNow to manage incident tickets, severity assessment, and escalations Perform issue remediation using runbooks and operational procedures Analyze logs and system metrics u...