Job Description

Responsibilities:

  • Provide 2nd level and up support for NOC and product team
  • Provide Level 2 or 3 product and solution support
  • Deployment of servers, workstations and network equipment (e.g. Microsoft Windows, Linux/UNIX Systems, Virtualization, Security and Application Management Solutions) network, endpoint and server solutions (eg, Network, Systems and Security Monitoring Systems, NGFW, IPS, IDS, SIEM, Routers, Network/Security Analysis Tools etc)
  • Be Subject Matter Expert in assigned product categories
  • Project manage deployment of IT solutions
  • Presales Support for IT solutions
  • Documentation

Requirements: Minimum a Diploma holder in IT

  • Minimum a Diploma holder in IT
  • Possesses at least 3 years related NOC, network/server/endpoint support experience
  • Experience in IT infrastructure management tools
  • An up-to-date knowledg...

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