Team Lead - Ecommerce Last-mile

Job Summary

We are looking for a proactive and result-oriented Team Leader to manage daily operations at the last mile logistics hub. The role involves supervising delivery staff, ensuring timely dispatch and delivery, monitoring operational performance, and maintaining smooth hub activities while achieving service and productivity targets.

Key Responsibilities

* Supervise and coordinate daily hub operations.

* Lead and manage delivery executives and hub staff.

* Ensure timely sorting, scanning, loading, and dispatch of shipments.

* Monitor delivery performance and ensure SLA compliance.

* Handle attendance, shift planning, and manpower allocation.

* Track undelivered shipments and ensure timely resolution.

* Maintain discipline, productivity, and operational efficiency within the hub.

* Coordinate with transport vendors and internal departments.

* Prepar...