Job Description

Position Overview
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We are seeking a Team Leader who will contribute to delivering exceptional customer experiences, driving sales growth, and achieving retention goals. The role requires a motivated leader with a passion for customer care and sales.
Position Responsibilities
Lead and inspire a team of customer care, inbound/outbound, sales, and retention professionals.
Provide guidance, coaching, and support to ensure individual and team success.
Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
Establish clear performance expectations and key performance indicators (KPIs) for team members.
Monitor and evaluate individual and team performance against set targets.
Conduct regular performance reviews, provide constructive feedback, and address performance...

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